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Gateway LT2120u
Gateway LT2120u
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Now we have three of them in our family, so to speak, we are very pleased with this little jewel of a computer. Every movement in the family are the perfect fit and function. My 15-inch laptop now seems to be so heavy and difficult to wear. I also bought one for my seven years he taught at home, and she totally loves him.
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BuyingGateway LT2120u 10.1-Inch Netbook – White
Unable to Upgrade Memory – Gateway Tech Support doesn’t care
First a bit of background – I am a unix system administrator with more than 25 years in IT. I’ve worked with servers from IBM, HP, Compaq, Dell, Sun, and even the old DEC. I’ve been working with PCs since the 80s. I know PCs. That said then:
I purchased the Gateway LT2119u (the black version) as an easy-to-carry PC solution for an upcoming trip to China. My intention was to upgrade it to 2GB upon receipt so I also purchased the Crucial DDR2 PC2-5300 667Mhz module recommended here (and on the Gateway site). Short story, the netbook would not recognize the 2GB module. Upon power up, it would do nothing – not even get to POST. So I reinstalled the original 1GB module, opened up the BIOS settings and disabled the “Quick Start” option therein and tried the 2GB module again. Same story, nothing, not even POST. I contacted Crucial and they said to update the BIOS and try again. Checking the gateway site (don’t even try calling – there is no direct phone support for gateway) I found I have the most current BIOS available.
So thinking that perhaps, on the rare chance that it was a problem with the memory module, I ordered another 2GB module, this time a PNY with the same specs – DDR2, PC2-5300 667MHz. Same story – the netbook failed to recognize the new module and froze before POST.
So I contacted Gateway tech support via email. Over the course of three days and six or eight email exchanges they (Gateway Tech Support) determined that the computer was working as designed with the factory installed options and therefore this was an “out of scope” issue [i.e. not a defect or warranty problem]. They said they would be happy to turn the issue over to their “dedicated team called “Pay for support” who will be able to provide [me] with the best options available and help [me] further.” Uh, no thanks.
So cutting my losses, I’m returning the LT2119u and going with someone else. Over the years I’ve had numerous dealing with tech support organizations including Compaq/HP, Dell, Sun, IBM, Symantec, and Oracle. I’ve even had good support from TigerDirect on a pieces-and-parts home built gaming PC. I’ve *never* dealt with a more disinterested support organization than Gateway. And I’ll be darned if I ever deal with them again.
So while this may have been a decent little netbook, I’m giving it a 1 star rating (“I hate it”) because of the lousy support I received from Gateway’s Tech Support organization. They spent way more time determining whether the machine was registered, and if it was still in warranty than actually attempting to resolve what I consider a fairly basic problem. And for me this was a showstopper. So adios Gateway.
CheapGateway LT2120u 10.1-Inch Netbook – White
Great netbook
Bought this because I was tired of lugging my laptop around on trips. This is very compact, light, and fits in an average sized purse. The screen is very clear, the keys are very comfortable, and it can go pretty much all day without needing to be charged. I did order the extra memory with it, I should have also ordered a soft case (I got one later). Great product!
Read More About Gateway LT2120u 10.1-Inch Netbook – White
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